Warranty & Returns

LED Lighting Warranty & Returns

LED Light Products sold by Neat LED Lighting

Neat LED Lighting  warrantys its products to be free from defects in material and workmanship for a period of 3-20 years*, starting from the date of delivery. Manufacturer warrants that all LEDs provided will be new and in best functioning condition. If you discover a defect in a product covered by this warranty, we will repair it. If the repair is not possible, we will replace the item.

Exclusions:

This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover loss or theft, nor does coverage extend to damage caused by misuse, abuse (this includes mechanical shocks), unauthorized modification, improper storage conditions, lightning or natural disasters. Neat Led Lighting does not warrant its products compatibility with incandescent dimming systems.

Limits of Liability:

Should the product(s) fail, your sole recourse shall be repair or replacement, as described above. Neat Led Lighting will not be held liable to you or any other party for any damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product.

In no event will Neat Led Lighting be liable for more than the amount of your purchase price, not to exceed the current list price of the product, and excluding tax, shipping and handling charges. By installing or using the product, the user accepts all terms described herein.? Neat Led Lighting  is not liable and the full warranty is under the discretion of the manufacturer.

How to Obtain Service Under This Warranty:

Send the damaged product, the invoice and this warranty to Neat Led Lighting.

Contact us at 647-606-5914. The costs of shipping to the retailer or payment of any customs clearance fees or duties are the responsibility of the buyer.

Exchange Policy:

Neat Led Lighting does not accept returns and has a 10 day exchange policy from date of delivery. All items returns are subject to a restocking charge of 20% and return shipping fees are the responsibility of the customer. The customer is fully liable for any product damaged during returned shipping. Special designs, beam angles, color temperatures and voltages are not returnable, refundable and cannot be exchanged. All exchanges must have a valid invoice to be approved.

All customers are encouraged to order samples prior to placing a full order to ensure the product being ordered is correct. Final approval for any exchange is the sole discretion of Neat Led Lighting  and exchanges can be rejected even if filed within the 10 day period.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

*Subject to the product line's individual warranty.  For exact warranty detailes on any product, please contactNeat Led Lighting directly.  Subject to change without notice.